Training FAQs | Digital Peninsula Network

Training FAQs

Frequently Asked Questions

If you are booking onto one of our training events, here’s some general information that applies to most of our courses. If you have further questions, just call us on 01736 333700.

What do I need to access DPN’s online courses?

You will need a laptop or PC with internet access to join our courses. As our sessions are delivered using video conferencing (currently Zoom) we recommend:

  • Strong internet connection
  • A laptop or desktop with a camera and microphone to access Zoom
  • A mouse for improved usability of the software required to complete some tasks.

Do I need any specific software to attend a DPN online course?
All our courses are delivered using web-based software throughout the course delivery. You will need to be able to open Excel and Word documents.

For Mac users: You can use www.office.com. It is a free online service that gives you access to Microsoft Office for Mac. 

Will I need to sign up to use resources online?
No, all the resources are free. We’ll provide you with login details to our online learning platform which you can access during and after your course.

Do I need to have a WordPress website before attending the WordPress training?
We will supply you with a website to build upon from scratch. We keep these up for you for 3-6 months after training for you to continue playing around on and practising with. If you wish to maintain this website for longer, we keep a backup of it in storage and can help you get set up hosting with a domain and transferring it across. If you have a WordPress site already, you can make changes to that, however, we recommended that you use the supplied practice ones in case of any mistakes you may make.r

How do I book onto a course?
You can enquire about each of our courses and webinars straight from our website or by contacting our training team (training@digitalpeninsula.com). All online enquiries will be followed up by our training team to share more information and confirm your booking. You can find more information on each of our courses at: https://www.digitalpeninsula.org/training

How long are the training sessions?
Our short courses are delivered over four weeks in four full-day sessions. Training starts at 9.30am and will run to 5.00pm each day. Time is allocated each session for regular screen breaks and lunch.

How are DPN’s online courses delivered?
All our courses are delivered using video conferencing (currently Zoom) technology. Learners will utilise our online learning platform, Moodle, to access practical learning tasks and teaching resources.

When will the course access links be sent to learners?
You will be sent an email containing all the course joining information the day before your course starts. The email will contain the details to join the Zoom call and your login details for Moodle.

Can I access the training materials after the course is finished?
Yes. Once you have completed a course, you have lifetime access to the resources on Moodle. These are updated over time, so the resources stay relevant to your needs. The presentation materials and additional resources will be sent out to learners following all DPN training sessions and webinars.

How large are the class sizes?
Class sizes will vary from course to course depending on the subject. Our online sessions will be capped at between 30-35 with some activities undertaken in small groups for a more personalised and social learning experience.

Where can I leave feedback on courses?
Feedback can be shared throughout the course or after the course has been completed If you’re feeling extra kind you can leave us a review on Facebook or Google.

If you’d rather, feedback can be emailed to our Training team, training@digitalpeninsula.com.

How much do the courses cost?
Currently, our courses are fully funded – so to you, free! Eligibility criteria do apply, so please get in touch to find out if you can access the full funding.
T: 01736 333700 E: training@digitalpeninsula.com.

What happens if a course is cancelled?
We do not cancel courses lightly. If a course is cancelled, we’ll call participants as soon as we can and rearrange the training. 

What happens if I am unable to make it on the days I am meant to attend?
Please let us know as soon as you know you will not be attending. Due to the structure of the courses it’s best not to miss any of the training if it can be avoided.